FAQ's

ESCB-PKI Certificate usage

• Where can I obtain further support?

  • Please contact your local Help Desk. They can give you an initial support and, if needed, they can redirect your questions to the ESCB-PKI Coordinating Service Desk.

• How can I verify if my ESCB-PKI certificates work properly?

  • Use the web tool available in the ESCB-PKI web page to check your certificates

• How should I proceed to install the ESCB-PKI root chain in my computer?

  • To install the root chain you must install the ESCB-PKI root CA certificate and the ESCB-PKI subordinate CA certificate in your computer. To complete this operation perform the following actions for each certificate:

  - Double click on the certificate which has been published in the ESCB-PKI web page

  - The specific procedure you should follow to intall it depends on the browser and operating system you are using on your computer. Please contact your local Help Desk for support

• Software certificate usage

  • Which web browsers are supported?

    You should not have any problem to use your ESCB-PKI certificates with most common browsers (i.e.Google Chrome, Mozilla Firefox, etc).

  • Can I have several software certificates installed in my web browser?

    Yes, you can install all the certificates you need.

  • How do I back my certificate and private key?

    See also: How should I proceed to export a software certificate?

  • How do I recover a forgotten password for my certificate?

    It is not possible to recover a forgotten password. You must request a new certificate.

  • How do I move my key pair and certificate to another computer?

    See also: How should I proceed to export a software certificate?
• Other frequent operations with digital certificates

  • How to sign a MS Office document?

    In order to know how to sign MS Office documents please have a look at the following Microsoft article:
    https://support.microsoft.com/en-us/topic/add-or-remove-a-digital-signature-in-office-files-70d26dc9-be10-46f1-8efa-719c8b3f1a2d
    

  • How to encrypt/sign an e-mail (outlook)?

    In order to know how to encrypt and sign an email message with outlook please have a look at the following Microsoft article:
    https://support.microsoft.com/en-us/office/send-a-digitally-signed-or-encrypted-message-a18ecf7f-a7ac-4edd-b02e-687b05eff547